REVENUE RESULTS CALL MANAGER

RevQ is pleased to introduce the Revenue Results Call Manager - an integrated, real-time call management system that works seamlessly with your RevQ collection software. The Revenue Results Call Manager equips agencies with the most advanced outbound predictive dialing solution available today, Personalized Voice Messaging, Interactive Voice Response (IVR), and extensive compliance capability-increasingly important in today’s collections marketplace. Best of all, the Revenue Results Call Manager is backed by RevQ’s exceptional Client Care, which includes implementation services to facilitate the installation of your new Call Manager solution.

Seamlessly integrating with the with RevQ’s software, the Revenue Results Call Manager provides a dynamic campaign configuration including the abilities to:

Automatically record calling activity into your standard Collector Activity Report
Create campaigns directly from your WIPs, mix and merge them in ways that are meaningful to your overall collection strategy
Automatically build campaigns from the latest WIP information

Today, Governments are facing lower collection rates and there is an increased emphasis on the automation of routine collection tasks. With the Revenue Results Call Manager, you can utilize the latest in dialing technology to achieve greater success in your collections while optimizing your regular processes to be more effective.

The Predictive Dialer provides all the features and functionality you’d expect from today’s advanced predictive dialing systems, such as simultaneous campaign processing, real–time control, and call scheduling. The Revenue Results Call Manager also features a fully integrated outbound messaging solution—Personalized Voice Messaging—that has the ability to deliver BOTH voice and data to a collector.

Personalized Voice Messaging provides fully unattended outbound campaign dialing, features an advanced text-to-speech module for leaving personalized automated voice messages and much more:

Outbound Interactive Voice Response for customer options
Enterprise management – manage all campaigns from a central location
Integrated real time monitors and reports

Now you can easily integrate a messaging strategy into your outbound campaigns and pay only for calls that are connected.

INBOUND ROUTING AND INTERACTIVE VOICE RESPONSE

Inbound calls are the most valuable activity collectors engage in; that’s why RevQ has four powerful inbound tools built into Revenue Results Call Manager. Each is designed to help you keep and collect on those inbound calls.

Automatic Call Distribution directs calls received from any of your toll-free lines to the proper collector or team.
Skills Based Routing combines information automatically looked up about the account (based on their caller ID) and the skill sets of your collectors, to further enhance your call routing.
IVR queries callers for further information, further enhancing the data available to route the call to the right collector. The IVR also has the ability to automatically handle inquiries and payments, without collector intervention, providing both an automated way to handle routine calls, and a 24-7 collector.

Whenever a collector receives a call from the inbound system the caller’s account in popped to the collector; reducing headache for both the collector and the caller.

MONITORING AND REPORTING

The Revenue Results Call Manager comes with all of the monitoring and reporting required to evaluate and manage your collections operations, in real–time.

You’ll have instantaneous access to screen views showing the behavior and activity of your collectors, the status of campaigns, and details on each call being made.

READY TO COLLECT MORE AND CUT COSTS?

While the Revenue Results Call Manager dramatically increases productivity, it also decreases the costs associated with inbound and outbound calling. For more information on the Revenue Results Call Manager and other RevQ products and services, please contact Jerry Anderson at 360.260.5766 or .