Real-Time Client Access Through Client View
Despite continued reductions in budgets and head count, collections departments are being asked to increase collector productivity and their level of service to clients and affiliated departments. This can be a daunting challenge considering that most client requests come at the expense of collector time and resources. Collectors must often subordinate their primary responsibility of revenue recovery to address the needs of their clients; whether producing custom reports for a client, reconciling same-day payments or re-training clients on the ‘one-size-fits-all’ client access tool being used.
RevQ and Ecliptics, Inc. have partnered to address this challenge for organizations using RevQ’s powerful RPCS collection software. Client View is an RPCS integration that provides your clients real-time access to accounts placed in RPCS. It is a fully customizable, web-based tool allowing clients to make account inquiries, view account and packet-member detail, place new accounts and review numerous historical and statistical reports in real-time. The functionality of Client View can help agencies increase revenue recovery, collector efficiency and customer service in many key ways.
Real Time Data
Real-time data can eliminate much of the agency/client confusion associated with access tools relying on day-old data that is uploaded nightly, and ensures that clients and agencies can see the same to-the-minute information on their accounts. Client View users can securely access account information, report payments in real-time to the agency for posting and reconciliation, and can be permitted to add account notes, which are updated automatically in RPCS. As a result of real-time data, collector/client confusion regarding same-day payments is virtually eliminated and collectors spend more time on the phone collecting instead of on the phone explaining issues to clients due to their inability to see up-to-the-minute information.
Custom Reporting
Providing clients an easy-to-use custom reporting tool frees your collectors up to do what they do best: collect debt! Frequently, clients make tremendous resource demands on the agency due to the legitimate need for reports and data. Historically, collectors have had to drop what they were currently doing and focus on creating the reports or compiling the data being requested by the client. This disruption invariably decreased the amount of time they were able to devote to revenue recovery and, therefore, had a negative impact on the total amount the agency was able to collect. The new Client View tool incorporates custom reporting for the client to provide maximum flexibility in generating user-defined reports from the RPCS program. Clients and agencies can choose from scores of data fields to generate custom reports to monitor and measure key activities and performance. Client satisfaction increases as they are empowered to create their own reports 24/7, while collectors are empowered to focus on the agency’s primary goal of revenue recovery.
Customization
Each client has unique needs and preferences when it comes to reviewing account data. Historically, there has been a one-size-fits-all approach to client-access tools, requiring each client to adopt a new review paradigm. Client View provides the ability to design custom screen views, reports and placement forms for the client, resulting in a high level of comfort for the client and personalized service from the agency. Through the implementation of a customizable review application, familiarity for the client will increase and agency training costs can be greatly reduced – all resulting in resources that can be dedicated to the revenue recovery goals of the agency.
In today’s complex collections environment, clients expect flexibility and up-to-the-minute data when reviewing the status of their accounts. Solutions that provide maximum automation and flexibility, while decreasing the administrative demands will be paramount to reducing operational expenses and improving revenue.
Ecliptics, Inc. is pleased to partner with RevQ and to continue its leadership in RPCS integrations through innovative time-saving tools and professional support. For more details on Ecliptics’ Client View, please contact Doug Gillespie at 360.260.5619 or doug.gillespie@revq.com.