Getting in touch with our Support team
has never been easier!
In our constant effort to serve you better, we want to make sure you have all the information you need to contact us or know how to submit an incident for us to work on. In addition to our recent move, our direct phone numbers and email addresses have changed.
Contacting us by phone: 1-866-684-REVQ (7387)
Option 1:
Support — You will get the next available support person. If all the support personnel are helping other clients, the call will automatically be forwarded to our operator.
Option 2: Sales — The same principle applies, if the sales team is on or away from their phones, the call will be directed to the operator.
Option 0: Operator — This sends the call directly to the operator.
You may dial our support team directly or send us an email:
| Gerald Stever |
360-260-5656 |
gerald.stever@revq.com |
| Kellie Mendenhall |
360-260-5676 |
kellie.mendenhall@revq.com |
| Kevin Mattson |
360-260-5638 |
kevin.mattson@revq.com |
| Mitch Taylor |
360-260-5720 |
mitch.taylor@revq.com |
Submitting an incident online: www.columbiaultimate.com
The best way to submit an incident is to enter your issue online through the Columbia Ultimate Client Center website. This allows you and us to better reference, track and resolve each issue. If you have been previously set-up to enter web incidents, please continue to do so. If you have not been set-up or you would like additional information, please call anyone in support and we will help you through the process.
iTivity: Remote Support Access
We are pleased to announce the launch of a new remote technology application offering called iTivity. You can leverage this solution at no cost to obtain secure and flexible remote support.
iTivity is a secure, cross-platform solution that enables us to provide you with improved remote support capabilities to troubleshoot, train and assist with software installation, upgrades and other technical issues.
For those who have used Go-To-Assist, the concept is the same, the connectivity method is very secure and an improvement on many of the ways we are connecting to your system today.
We will be contacting everyone in the very near future, so be prepared. Click here for more information on iTivity.
We are looking forward to continue working with you and we all thank you for helping us to serve you better.
Mitch Taylor
Vice President, Client Services
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